Ants Talents is a marketplace made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.
As a seller on Ants Talents, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:
- Whether or not you accept returns
- The time frame in which you may accept a return
- Who will pay for the cost of return shipping for any items that are sent back to you
If you enter into a return agreement with a buyer, we require you to fulfill that agreement. This may include:
- Providing Ants Talents with proof of shipping for a replacement item
- Issuing a refund for the returned item(s)
If you do have a problem with a transaction, it’s best to contact the buyer directly. Buyers are also encouraged to contact you if they experience any issues.
Need help?
Contact us for questions related to refunds and returns.
